Google Endpoint Management helps schools and districts manage mobile devices, from organization-owned Chromebooks and tablets to students' personal phones, through a single console. As Design Lead, I owned UX, research, and visual design while also providing product direction on a team without a dedicated product manager.
The Challenge
School IT administrators need enterprise-grade device control but work with smaller teams, tighter budgets, and a user base spanning students, teachers, and families. Existing device management tools assume corporate IT fluency and dedicated staffing that most schools don't have. The rise of shared classroom tablets added further complexity, with multiple students cycling through the same hardware throughout the day, each needing a secure, personalized session.
The Approach
I led user experience research with school IT administrators, teachers, and parents to understand real workflows and set priorities directly with engineering. I designed guided task flows for common admin actions, BYOD enrollment experiences that balanced security with family expectations, and net-new interaction patterns for shared device scenarios.
The Outcome
I established a cohesive product direction and design system for Endpoint Management in education. I helped pilot a shared device experience for classroom tablets, enabling schools to deploy single device sets that multiple students could use with managed, individualized sessions, opening a practical path for districts that couldn't afford one-to-one device programs.
