
I'm a product designer with 9+ years of experience simplifying complex systems and integrating AI to improve clarity, trust, and decision-making. My work spans smart home, e-commerce, retail, and agentic AI, with a focus on experiences that extend beyond the screen. I believe the best products aren't defined by any single feature, they're the result of well-orchestrated moments that feel intuitive, intentional, and connected.
I'm drawn to problems where the stakes are personal, where a confusing flow means someone second-guesses a purchase, loses trust in a device in their home, or hesitates to act on a recommendation meant to help them. Whether I'm designing for an AI agent making decisions on someone's behalf or a first-time setup experience in someone's living room, I start from the same place: what does this person need to feel confident in this moment?
I've spent my career at Capital One, Amazon, and Google shipping products that millions of people reach for daily, and that closeness to everyday life has shaped how I navigate ambiguity, align cross-functional teams, and design within technical constraints without losing sight of the human on the other end.
Get in touch
justin.finkenaur@gmail.com